Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-city-tour-package.terratrek.net (hereinafter referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://dubai-city-tour-package.terratrek.net.
  2. Any mobile applications or software we offer.
  3. Online services and products provided by us.
  4. Interactions between users and our team via emails, calls, texts, or other communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services linked to our website through external links. These entities have their own privacy policies governing user data, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy outlines the activities we engage in when users:

  1. Utilize our digital applications and services as authorized users.
  2. Visit our websites associated with this Privacy Statement.
  3. Engage with us through communications, including but not limited to newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your user experience and provide tailored services. The types of information we gather include:

  1. Account Information: Details required to create and manage your user account, such as name, username, and password.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status or transactions, if voluntarily provided.
  4. Purchase Information: Items purchased, purchase frequency, and transaction amounts for analytics and personalization.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information from your smartphone or tablet.
  6. Location Data: GPS coordinates and location-based services data to provide location-specific services.
  7. Feedback: Comments, reviews, and responses you share with our team for product improvement.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Preferences, ratings, and reviews related to our products or services.

We collect this data through various methods: user input forms, account settings, browsing behavior, analytics tools, and third-party service providers.

Cookies

Cookies are small text files placed on your device to enhance your browsing experience. We use cookies for several purposes:

  1. Strictly Necessary: These ensure basic functions of our website, such as secure login and navigation.
  2. Preferences: Remembering user preferences and settings to provide a personalized experience.
  3. Analytics: Tracking website usage and gathering statistical data to improve our services.

Users have the option to manage and control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless required or permitted by law to keep it longer. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data to ensure your privacy.

Security Measures

The security of your personal data is a top priority. We employ robust organizational and technical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption for secure data transmission and storage.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to address emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal data from minors, and we do not knowingly allow them to register for our accounts without parental consent.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access and rectification of your information.
  • Erasure (right to be forgotten).
  • Restriction or objection to the processing of your data.
  • Data portability.
  • The right not to be subject to automated decision-making.
  • The right to file appeals or complaints with relevant authorities.

To exercise these rights or have any data-related queries, please contact our privacy team using the details provided below. We will respond promptly and in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website, and we encourage users to review the policy regularly.

Contact Information

For any inquiries, unsubscribe requests, or data privacy-related questions, please contact us:

We value your trust in our company and are dedicated to maintaining transparency and protecting your personal information.